RMSA was formed to assist resorts and casinos to: a) understand the opportunities for reinforcing operational efficiencies and improving customer support using enterprise-class mobile technology, and b) select essentially the most appropriate mobile apps and infrastructure to bring them to life at their properties.
Resorts, and especially casinos, face unique challenges of regulation, privacy and function parameters compared to other industries. RMSA will offer best practices white papers, educational events, and other reference information to assist resorts and casinos keep abreast of evolving mobile technologies, in addition to provide guidance and appropriate assessment to successfully deploy them for max competitive advantage.
RMSA's initial focus includes helping resorts understand, select, configure and deploy Wi-Fi systems for best performance on a given budget with special emphasis on reliable coverage, encryption, extensibility and function during emergencies, including power outages.
Additionally, RMSA can help the industry to define operational standards including appropriate jurisdiction certification minimal requirements, enterprise system connectivity best practices, mobile device app and user management guidelines, and mobile app interoperability / compatibility recommendations.
Lastly, RMSA will strive to verify the mobile apps provided by its Member Organizations are capable, throughout the limits of technology, of operating on mobile devices that simultaneously run apps from other providers.RMSA's founding Member Organizations include:
- Acres 4.0, a number one provider of operations-enhancing mobile solutions
- Resort Advantage, the recognized leader in mobile compliance solutions for the gaming industry
- William Ryan Group, a trusted provider of Real Time Action™ solutions managing every customer interaction
"Our commitment to heavily spend money on the improvement in our cutting-edge mobile technology solutions will provide our casino customers with enhanced patron experiences with immediate cost-savings," said John Acres, Founder/CEO of Acres 4.0 & RMSACo-Founder. "RMSA will let us revolutionize the resort and casino industry with our combined innovated mobile technology solutions."
"RA is worked up to supply our wealth of mobile solutions knowledge and real-world mobile experiences to the gaming industry," saidBrian Ferrilla, Managing Director of Resort Advantage & RMSA Co-Founder. "Forming this much-needed RMSA association will provide the resources to assist properties put money into the precise mobile technologies that yield the most important return for his or her mobile app investments."
"The customer journey, brand interaction, and internal operations of every resort and casino are depending on management to deploy trusted mobile systems across all departments," said Robert John Hendrickson, President of The William Ryan Group, Inc. "RMSAleverages the consolidated solutions and experience of our expert partner organizations to insure that Casinos and Resorts adopt the right strategies to support seamless mobile implementations."
Read More... [Source: Gaming Industry News]
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